TERMS AND CONDITIONS OF SERVICE

Last updated: August 2026

This is an English courtesy translation. The legally binding version is the Spanish one, available at Términos y Condiciones de Contratación. In the event of any discrepancy, the Spanish text prevails.

1. IDENTIFICATION OF THE SERVICE PROVIDER

These Terms and Conditions govern the contracting of the services offered by ShopShift (hereinafter, “ShopShift”), a trade name operated by:

Name: Patrick Bardinet de Horna

Spanish tax ID (NIF): 05293818T

Address: Calle Luis Cabrera, 28002, Madrid, Spain

Email: business@shopshift.eu

Website: www.shopshift.eu

2. PURPOSE

ShopShift provides professional training, advisory and consulting services relating to Social Commerce, TikTok Shop, Live Shopping, digital strategy, team enablement and other related areas.

Contracting any service implies full acceptance of these Terms and Conditions.

3. SERVICES

Services may include, among others:

• Training programmes.
• Workshops and strategic sessions.
• Individual or group consulting.
• Advisory services.
• Corporate enablement programmes.
• Conferences and speaking engagements.
• Tailored solutions.

The specific scope of each service will be defined in a commercial proposal, quote, contract or individual agreement.

3.1. Team assessments

In capability assessments contracted by a company for its team, the client company designates a contact person who will receive the results of the participants, both aggregated and individual. This access to the results forms an essential part of the contracted service.

Each participant is informed of this and accepts the Privacy Policy before starting their assessment. The client company, for its part, warrants that it has informed the participants that the assessment is being carried out and of its purpose, and that it has sufficient legal grounds to commission it.

4. CONTRACTING PROCESS

Services may be contracted by:

• Signing a contract.
• Accepting a quote.
• Written confirmation by email.
• Payment of the corresponding invoice.

ShopShift reserves the right to decline requests where it considers that it cannot add value to the project or where a conflict of interest exists.

5. PRICES AND INVOICING

All prices are expressed in euros (€) or US dollars (USD), as applicable.

Unless expressly stated otherwise, amounts do not include applicable taxes.

Published rates are for information purposes only and may be modified at any time. However, such modifications will not affect services already contracted or quotes previously accepted.

6. PAYMENT TERMS

Payment terms will be specified in each proposal or invoice.

Unless otherwise agreed:

• Individual consulting services must be paid in advance.
• Training programmes may require partial or full payment before the service begins.
• Tailored projects may be divided into several billing milestones.

ShopShift may suspend the provision of the service in the event of non-payment.

7. CANCELLATIONS AND RESCHEDULING

Sessions may be rescheduled at no cost where the request is made at least 48 working hours in advance.

Cancellations made outside that period may be considered as delivered and invoiced in full.

Amounts paid to reserve dates, resources or working capacity are non-refundable, unless expressly agreed otherwise in writing.

8. CLIENT OBLIGATIONS

The Client undertakes to:

• Provide truthful and up-to-date information.
• Cooperate reasonably throughout the project.
• Provide access to the information required to deliver the services.
• Meet the agreed deadlines for approvals or delivery of materials.

Delays caused by the Client may affect the timelines initially foreseen.

9. INTELLECTUAL PROPERTY

All materials, methodologies, contents, templates, presentations, frameworks, documentation and resources developed or provided by ShopShift shall remain the exclusive property of ShopShift.

Contracting a service does not imply any assignment of intellectual property rights.

The Client may use the materials solely for its own internal purposes.

Their reproduction, commercialisation, distribution, sub-licensing or use to train third parties without express written authorisation is prohibited.

10. CONFIDENTIALITY

Both parties undertake to maintain the confidentiality of all commercial, financial, strategic or technical information shared during the professional relationship.

This obligation shall remain in force even after the services have ended.

11. LIMITATION OF LIABILITY

ShopShift will provide its services with the utmost professional diligence.

However, given the advisory and educational nature of the services, it does not guarantee any specific financial, commercial or business results.

The recommendations provided constitute professional advice, and the final decision on their implementation rests solely with the Client.

Under no circumstances shall ShopShift be liable for indirect damages, loss of profits, loss of business opportunities or losses arising from decisions taken by the Client.

12. DATA PROTECTION

Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and other applicable legislation.

Detailed information on data processing is available in the Privacy Policy of the website.

13. AMENDMENTS TO THE TERMS

ShopShift may update these Terms and Conditions where necessary to adapt them to legal, operational or commercial changes.

The version in force will always be the one published on the website.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by Spanish law.

The parties agree to submit any dispute to the Courts and Tribunals of Madrid, unless mandatory legal provisions establish otherwise.